Customer Service
Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.
Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.
- Read the owner's manual to learn about the vehicle's systems and components.
- Follow the recommended service schedules.
- Keep a log of all repairs and service.
- Do not ignore any warning signals your car may give you.
- Carry a written list of the symptoms that you can give your mechanic.
- Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
- It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?
Check for the following common vehicle maintenance issues on a regular basis:
- Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
- Changes in acceleration, engine performance, gas mileage, fluid levels.
- Worn tires, belts, hoses.
- Problems in handling, braking, steering, and vibrations.
- When did the problem first start?
How to manage your service experience:
- Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
- Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
- Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
- Make sure the shop has your contact information readily available, so you can be reached as soon as possible.
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Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!
What Our Customers Are Saying
This is the only mechanic I trust. He's saved me thousands on misdiagnoses.
Mandeville, LA
Extremely professional, very easy to talk with in layman’s term instead of Mechanic language that the normal person doesn’t understand. Very nice and personable. Trustworthy! Sent me messages and phone calls to discuss possible options and did NOT try to sell me unnecessary services. In fact, Jason advised me what the options were and completed the work within just a few hours! I definitely recommend Jason and his team for your Auto repair needs. He is the only mechanic shop I will be going to.
Mandeville, LA
Automotive Center of Mandeville has consistently provided me with great service and pricing. Jason is always a pleasure to talk with and Bryan is the mechanic that services my vehicles. They provide services that NEED to be done to your vehicles, Jason will never upsell you into services that are not necessary. All services they provide have a quick turnaround so I am never without a vehicle for long. I fully trust Automotive Center of Mandeville to make the necessary repairs to both my vehicles. I highly recommend Jason and his Team. Thank you Jason and Bryan!
Automotive Fluid Change Services, near Mandeville, Louisiana
Wonderful service great prices and without a doubt honest. we’ll never go to another mechanic shop again. Automotive Of Mandeville is number one in our book.
Mandeville, LA
