Customer Service
Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.
Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.
- Read the owner's manual to learn about the vehicle's systems and components.
- Follow the recommended service schedules.
- Keep a log of all repairs and service.
- Do not ignore any warning signals your car may give you.
- Carry a written list of the symptoms that you can give your mechanic.
- Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
- It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?
Check for the following common vehicle maintenance issues on a regular basis:
- Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
- Changes in acceleration, engine performance, gas mileage, fluid levels.
- Worn tires, belts, hoses.
- Problems in handling, braking, steering, and vibrations.
- When did the problem first start?
How to manage your service experience:
- Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
- Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
- Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
- Make sure the shop has your contact information readily available, so you can be reached as soon as possible.
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Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!
What Our Customers Are Saying
I just wanted to share my experience for anyone else who may find themselves in a similar position. I was told by my dealership that I needed a rather immediate brake job done, amongst a laundry list of other things. I reached out to Jason first by calling - he was kind, courteous, thorough, and went out of his way to explain things to me regarding the (many) questions I had. I wanted to have someone else take a look at my brakes to see if I truly needed them replaced. I did wind up bringing my vehicle by, which he had his mechanic look at: turns out, replacing brake pads/rotors/etc was NOT dire, as my dealership led me to believe. Now, Jason & his mechanic *could* have told me, “Yes, you need new brakes and also XYZ 123 right now. Here’s our breakdown of parts & labor plus tax for a full quote, we can get you scheduled in next week.” But they didn’t. They reassured me that they were in good condition for the time being, gave me a general timeline for when I SHOULD anticipate having this repair done, and also warned me of things I should keep eyes/ears out for, should they need attention sooner. These guys are honest and just overall great people. I will be taking my business to Automotive Center of Mandeville from this point on for anything I’m unable to do myself, because it’s exactly this type of business that deserves such recognition and accolades. The biggest, most sincere thank you from a girl just trying to do her best!
I can't say enough good things about Automotive Center of Mandeville. My car has been through it! The first mechanic messed things up, second mechanic was overpriced and rude when I called back about my check engine light. I was honestly exhausted and discouraged, just praying to finally find someone I could trust. That's when I found Jason and Dale at Automotive Center. From the very first interaction, they were so kind, so genuine, and immediately made me feel like I wasn't just another customer. And Brian, their mechanic, is beyond impressive! He really knows his stuff, and it shows. For the first time ever, I actually met the mechanic working on my car, and that level of honesty and connection gave me so much peace of mind. They gave me the best price on diagnosing my car, but even more than that, they gave me respect, trust, and care. My only regret is not finding them sooner. I've finally found my shop, and I'll never go anywhere else.
Car & Truck Care, near Mandeville, LA
These guys are fantastic! My fuel pump went out and they got it in and called me much quicker than i expected. They gave me what i feel was an awesome price for the repair, because i had been quoted much higher through a different mechanic and they didnt try to upsell me stuff i didnt need. The mechanic and service writer walked me through what all was needed and why with an easy to understand explanation. 10/10 do recommend!!
Car & Truck Care, near Mandeville, LA
First time customer, found Jason and his Tech to be extremely customer friendly an explanatory. Gave me an upfront quote and the work was performed in a timely manner. I highly recommend and will return.
Car & Truck Care, near Mandeville, LA
